Career Opportunity
Systems Technician I
Bloomington, IL
Position Description
Salary: $35k – $45k yr.
Full Time Hourly
Our team supports multiple clients in a fast-paced environment, across diverse networking systems. We help customers and teammates by delivering technical support on-site and over the phone.
Customer service is our primary focus.
Work Location: On Site
Complete service request tickets.
Support clients by solving their more complex technical issues.
Provide clients with on-site technical assistance when necessary.
Document client interactions, resolution, and time worked in the help desk ticket management system.
Identify, diagnose, and resolve a wide range of issues for end-users and their equipment, including workstations, laptops, terminal services, end-user software and hardware, network and VPN connectivity, server services, etc.
Maintain, document, configure, and install network infrastructure, security systems, audio/visual solutions, etc.
Maintain, document, configure, and install server infrastructure, both physical, virtual, and cloud-based.
Create and maintain documentation for the knowledge-base system.
Availability to work in on-call after-hours rotation.
Position Requirements
Qualifications and Skills
Valid drivers license.
Ability to commute to and around Bloomington IL.
Reliable transportation to perform field work as needed.
Fluent in spoken and written English.
5 or more years of Service Desk & IT (Information Technology) infrastructure support in an SMB (Small or Medium size Business) environment.
5 or more years of Windows Server and Networking experience.
Positive, energetic, and professional demeanor.
Previous MSP (Managed Service Provider) experience preferred.
Deep understanding of Active Directory administration, DHCP, and DNS.
Deep knowledge of routing, switching, and networking.
Extensive experience with terminal servers, anti-virus solutions, backup software solutions, Office 365 management, virtualization technologies, security solutions, and hosted VoIP.
Exceptional customer service skills.
Demonstrates the drive and ability to continuously learn about modern technologies, client business issues, other job functions, etc.
Experience:
Networking: 5 years (Preferred)
Operating Systems: 5 years (Preferred)
Software Troubleshooting: 5 years (Preferred)
Hardware Troubleshooting: 5 years (Preferred)
Security Systems: 3+ years (Preferred)
Position Benefits
Competitive salary based on experience level.
Benefits:
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
How To Apply
Send your cover letter and resume to careers@stabilityit.net